Soft skills refer to the cluster of personality traits, social graces, facility with language, personal habits, friendliness, and optimism that mark people to varying degrees. Soft skills complement hard skills, which are the technical requirements of a job. Some examples of soft skills: Personal Qualities: responsibility, self-esteem, sociability, self-management integrity/honesty. Interpersonal Skills Participates as a member of the Team Teaches others Serves Client / Customers Exercises Leadership Negotiates Works with cultural diversity